At Vape-Stern, we are committed to offering high-quality vaping products and customer service. However, all sales made through our website are final. We maintain a strict no refund policy, which applies to all products, including e-liquids, vape devices, accessories, and promotional items.
Once an order is placed at Vape-Stern, it cannot be canceled, refunded, or returned. Vaping products are subject to strict hygiene and health safety regulations. As such, once an item leaves our warehouse, we are unable to accept it back or offer any form of refund, even if it is unused and unopened. This is to protect both the integrity of our products and our customers.
We urge customers to double-check their order details, including quantities, product types, and flavors, before completing the purchase. If you mistakenly order the wrong product or simply change your mind after the purchase, we will not issue a refund. It is the customer’s responsibility to ensure all details are accurate before finalizing the transaction.
All shipping fees, including those for expedited delivery, are non-refundable. In the rare case that a product arrives damaged or defective (see below), the customer may be responsible for shipping costs related to any potential replacement, if applicable.
While we do not offer refunds, if your product arrives damaged or defective, we may, at our discretion, offer a replacement or store credit if you notify us within 7 days of receiving your order. You must provide photographic evidence of the damage, and the product must remain unopened and unused.
If you refuse to accept delivery of your package without proper communication with our support team, no refunds or replacements will be provided. If the package is undelivered due to an incorrect address provided by the customer, the order is forfeited, and no refunds will be given.
The nature of our products means that we must enforce a strict no refund policy. Vaping products, once sold, cannot be resold for health and safety reasons. Our products are inspected for quality before leaving our warehouse, ensuring that every customer receives their items in perfect condition.
Welcome to VapeStern, your premier online store for high-quality products.
© Copyright 2024. All Rights Reserved.
